#285 – Wish Lists

Doug Meadows joins us in this discussion about getting wish lists for the Christmas season.

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#284 – Keep Personal Problems out of the Store

This title says it all. Here are some ways we can deal with team members that like to spread negativity.

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#283 – Customer Engagement & Up System

Engaging with your customers can’t be done one single way. It needs to be as individual as the customer. However, we DO need a system for taking care of customers in an efficient manner.

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#282 – Dress and Appearance, a checkup

Surprisingly, this is one of the most difficult topics for jewelers to discuss. The important thing here is open communication.

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#281 – How to Come to Work

You’re gonna think I’m a little off my rocker on this one, but I created this training for stores who have staff that brings all the problems of home in to work. It really works though. I challenge you all to try it.

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#280 – Clientelling Habit #4 Wrap Up

Clientelling is all about great habits. Here are the 10 habits to develop to have a great clientelling program.

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#279 – Clientelling Habit #3

Yup! Good old fashioned BUSINESS CARDS! How many have we given out lately? No notes today. Just a new/old habit to get into.

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#278 – Clientelling Habit #2

Habit #2 for successful clientelling.

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#277 – Clientelling Habit #1

Many if us have not solidified this habit. We need to revisit it and implement it.

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#276 – Confidence

We all need it. Confidence is the fuel that makes us great at what we do.

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