#209 – Three Types of Customers

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thethreeamigos-xlarge Going to buy, Tire Kickers & Not Going to Buy. What to do with each customer type.

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#208 – Getting More Repeat Business

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images Get more Repeat Business, Develop Personal Trade and Get More Referrals.

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#207 – Google Reviews

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Alan Berg (AlanBerg.com) spoke at the Smart Show and shared some great insights into Google Reviews. I took notes and share them with you.

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#206 – Dealing With Difficult Customers

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We hope it never happens, but it’s important to discuss so we have a group understanding of how we’ll deal with them.

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#205 – Wisdom from Doug in Chicago

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DougThis week we have a little fun. Doug Meadows and I were at the Smart Show in Chicago and he gives us meaty little tidbits from a few of the places we visited. Please pardon the sound and look for the gold nuggets in this training.

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#204 – Caseline Logic (Bridal Display) Larry Johnson

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Larry Johnson is the guru of jewelry case design, layout and display. This is a 50 minute video of his presentation from the Smart Show in Chicago. Have a big notebook for notes on this talk. put these practices into action for more profitable showcases. 

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#203 – Making Promotions Work

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Egg Diamonds

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#202 – Fixing Bad Attitudes

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Bad attitude This training hits the Bad Attitude nail right on the head.

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#201 – Watchya Gonna Do?

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This is where rubber meets the road?  We discuss your plan of action for the things you did last week.

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#200 – Drive ’em Away or Bring ’em in

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What are the things that turn people away from our jewelry stores and brings them in and turns them into happy customers that come back again and again?

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