Add-on sales Part 2 Store Meeting 1001-18

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There are great profits to be gained in our repair departments when we keep add-on sales as part of our sales presentation.  Today we discuss a few ideas to grow our repair tickets by providing exceptional customer service at the time of the sale.

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The Art of the Add-on Sale Store Meeting 924-17

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We leave so much money on the counter by getting all excited about closing the sale that we run off to the register to ring up our precious sale.  Today we discuss being deliberate about your sales presentation and taking the time to ask the next question.

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There are no “be-backs” in TEAM Store Meeting 917-16

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This week we touch on the art and benefits of selling as a team.  So often customers wind up leaving not closed because they just didn’t click with the salesperson.  We’ll discuss how you can do team selling shower love on your customer and help them decide that YOUR STORE is where they’re going to buy.

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Romancing The Diamond – Store Meeting 909-15

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So many salespeople lose the diamond sale because they focus on technical details. Sure they may sound impressive but when you sell based upon these, you bring your diamond to a commodity level and now the only difference between you and the other stores is a few numbers on the back of a business card. This week we discuss how to use romance to differentiate your store from the others and close more diamond sales.

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Store Meeting 902-14 Hot Buttery Turnovers

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We don’t do it enough and the result is that if we don’t turnover sales, they get turned over to another store. So this week we discuss getting good at turning over the sale to another associate if it’s just not going right.

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The WOW factor. Store Video Meeting

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What are you doing to create a memorable experience for your customers?

This week we cover creating a WOW experience for your customers. One they will both remember and tell their friends about. This is a crucial step in staying in customer radar and growing your business.

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Your store non-negotiables – Store Meeting 820-12

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Do you have customer service standards that you do EVERY time with EVERY customer?  In this meeting we discuss the importance of setting these up for your store to set you apart from all of the other jewelers out there.  These everyday practices of excellence can create fantastic word-of-mouth and social media praises for your store.  If you don’t have non-negotiables set up, it’s time to get this done.

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Making the Most of Non-Selling time

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What you do in your non-selling time can greatly benefit your overall sales. This week we discuss a tried and true time management device and I encourage the team to really maximize their non-selling time. We need to produce at least 10x our hourly wage. This little device will help us get our tasks done as well as focus on the bigger picture of clientelling.

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It’s all about the ROMANCE baby!

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In this meeting we discuss the importance of romance in our sales presentations. One reason you may not be closing as many sales as you want is because you’ve left out the romance. We discuss how to begin infusing your presentations with the language of love. Oh, and we also discuss Peridot.

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Your sales floor tool kit. How and Why.

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This week we’re talking about the tools you use daily on your jewelry sales floor. We discuss how and why to use them so they enhance your sales presentation.

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