#290 – I Gotta Think About It

Here’s what we do for the people that HAVE TO THINK ABOUT IT during our holiday rush.

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#289 – Sales Floor Awareness, Add-Ons & Bump Ups

Most stores screw this up royally. If we simply have intensive floor awareness we’ll give our customers an experience they’ll get nowhere else.

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#288 – Christmas Readiness

Let’s do a little checkup on putting our best foot forward for Christmas.

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#287 – Christmas 2017 Jewelry Trends with George Prout

At this time of year I love to interview George Prout from Gems One on the hot jewelry buying trends. He’s the definitive expert on what the majors are doing and what we as independent’s can take advantage of. There’s still time to get our orders in. Video only today.

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#286 – Know Your Hot Items

You get two videos this week. This is a re-broadcast of last year’s December 1st training. I am going to post another training from George Prout from Gems One on the hot items for this season. That video will post Tuesday morning.

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#285 – Wish Lists

Doug Meadows joins us in this discussion about getting wish lists for the Christmas season.

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#284 – Keep Personal Problems out of the Store

This title says it all. Here are some ways we can deal with team members that like to spread negativity.

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#283 – Customer Engagement & Up System

Engaging with your customers can’t be done one single way. It needs to be as individual as the customer. However, we DO need a system for taking care of customers in an efficient manner.

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#282 – Dress and Appearance, a checkup

Surprisingly, this is one of the most difficult topics for jewelers to discuss. The important thing here is open communication.

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#281 – How to Come to Work

You’re gonna think I’m a little off my rocker on this one, but I created this training for stores who have staff that brings all the problems of home in to work. It really works though. I challenge you all to try it.

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